Refund policy
Refund and Return Policy
We want you to love your SkyLogic Publishing purchase. If something isn't right, here's how we'll make it right.
Print books and physical products
- Returns: You may return new, unused items in their original condition within 30 days of delivery for a refund of the item price.
- How to start a return: Email publishing@skylogicgroup.com with your order number. We'll reply with the return address. Please don't send items back without contacting us first.
- Return shipping: Return shipping is paid by the customer unless the item arrived damaged or defective, or was not what you ordered.
- Damaged, defective or wrong items: Contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including shipping, at no cost to you.
- Refund timing: Once we receive and inspect your return, refunds are issued to your original payment method, usually within 5 business days. Your bank may take a few additional days to post it.
- Original shipping charges are non-refundable, except for damaged, defective or incorrect items.
Digital products (ebooks, printables and slide decks)
Because digital files can't be returned, digital purchases are non-refundable once downloaded. If a file is corrupted, won't open or never arrived, email us and we'll send a working copy or issue a refund.
Online courses and subscriptions
Monthly subscriptions can be canceled at any time. You'll keep access through the end of the billing period you've paid for, and you won't be charged again. Subscription payments already processed are non-refundable. One-time course purchases may be refunded within 7 days of purchase if less than 20% of the course has been completed.
Books purchased on Amazon or other retailers
Purchases made through Amazon or other retailers are covered by that retailer's return policy. Please contact the retailer directly.
Questions
Email publishing@skylogicgroup.com. We usually respond within 2 business days.